A GUI based application development tool, which can be used for creating Interactive Voice Response (IVR) applications/call center applications and various other types of applications. It has a powerful Application Program Interface (API) for application development. A wide range of applications like IVRS, Reminder Services, AlertMe Services, Call Center Solutions, Mediation Software etc can be developed.

Main Features

• Powerful GUI for application development
• User can define the process flow of the application by arranging Process Objects, which represent high level program tasks
• User can enrich the flow by setting the properties for each Process Object and linking the Process Objects conditionally/unconditionally
• Supports any ODBC compliant database
• Use SQLs in Process Objects for data fetching
• Provision to establish serial and socket communications with remote machines
• Graphical monitoring of the execution of the application

An SMS application system which uses Short Message Peer to Peer (SMPP) protocol or Computer Interface to Message Distribution (CIMD) protocol to provide a flexible data communication interface for transfer of short message data between an External Short Message Entity (ESME) like a computer and a Short Message Service Center (SMSC).

Main Features

• Capable to send around 1000 messages per minute
• Send/Receive messages to other ESMEs/Mobile phones
• Registered delivery option
• Data connectivity to any ODBC compliant database
• Query the status of a previously submitted short message
• Cancel previously submitted short messages that are still pending for delivery
• Replace a previously submitted short message that is still pending for delivery

Call Data Record (CDR) based billing software is for telecom companies to bill their customers or other telecom companies who have Inter-Connect with them. The software supports various PSTN switches like OCB, E10B, AXE, EWSD, 5ESS, C-DOT etc.

Features

• Flexible call billing based on call duration
• Flexible call billing based on the phone number
• Flexible call leg capturing for improved call time calculation and billing
• Flexible rating with support for unlimited number of rate tables, groups and zones

A powerful tool which interconnects, the telephone exchanges/switches to the external database like billing database, commercial database etc. The Mediation Center software can be used for the provisioning/barring of different services. This software is designed to automate the day to day activities of Telecom operators. It supports Alcatel’s E10B and OCB switches, Lucent’s 5ESS, Ericson’s AXE and C-DOT exchanges.

Features

• The requests for the provisioning/barring can be originated from any location or system irrespective of the type and location of the switch in which these are to be executed
• No need to have awareness of the switch type and the associated command set for the execution of requests
• Provision for the authorisation of requests to be executed
• Provision for scheduling of the requests for delayed execution. This provision is much useful in case of bulk execution of commands (eg. Non-payment disconnection to be scheduled for execution in the night or slack hours)
• Meter reading downloading