Call Center solution is for an organization to answer the queries of a customer quickly and concisely by the most competent employees and in the shortest time creating a positive impression for its customers.

The Call Center solution from Buzibee Technologies is a server based solution, which is the "Single Contact Point" to answer all the queries of a customer over telephone. All the queries are answered by the system interactively and the information is given to customers from any database of the organization directly through Voice Response. Whenever required by customer, the calls are forwarded to the call agents or to the officers of the concerned department for manual response. The Call Agent module pops-up the information about the caller, nature of query and other useful information on the computer of the agent who answers the call. The system is also capable of taking voice mails and sending fax messages.

Features

• Interactive Voice Response (IVRS)
• Intelligent Answering
• Automatic Call Distribution (ACD)
• Skill-based Call Routing
• Predictive/Auto Dialing

Modular integrated software which communicates to various PSTN (public switch telephone network) Switches and Databases. It accepts requests from various sources (billing system, customer care system etc.), routes to the required destination telecom switches, converts the request to switch-dependent commands, execute the commands and re-routes/replies after execution.

Features

• Supports various types of PSTN switches (AXE,OCB,E10B,5ESS,C-DOT etc.)
• Subscriber management
• Automatic data downloads (Meter reading, CDR)
• Automatically updates various databases
• Scheduled execution of tasks

The Missed Call Alert System (MCAS) is a Value Added Service for mobile (cellular) operators. MCAS can capture the call information of all types of missed calls (due to out-of-range, turned off, busy etc.) without the call getting matured. MCAS system sends an SMS alert to the called party when he is available.

Features

• Caller does not get charged
• SMS alert to the called party
• Optional reverse alert to the caller when the called party is available
• Optonal user defined messages instead of standard out of range messages

An SMS application system which uses Short Message Peer to Peer (SMPP) protocol or Computer Interface to Message Distribution (CIMD) protocol to provide a flexible data communication interface for transfer of short message data between an External Short Message Entity (ESME) like a computer and a Short Message Service Center (SMSC).

Features

• Capable to send around 1000 messages per minute
• Send/Receive messages to other ESMEs/Mobile phones
• Registered delivery option
• Data connectivity to any ODBC compliant database
• Query the status of a previously submitted short message
• Cancel previously submitted short messages that are still pending for delivery
• Replace a previously submitted short message that is still pending for delivery
  

Location Based Information System (LBIS) is a solution to provide information to Mobile Subscriber based on the location from which he accesses the system. The customer has to dial the same number irrespective of his location. The information provided could be related to travel, hotel, movies etc. that is near to the subscriber's present location.



Call Data Record (CDR) based billing software is for telecom companies to bill their customers or other telecom companies who have Inter-Connect with them. The software supports various PSTN switches like OCB, E10B, AXE, EWSD, 5ESS, C-DOT etc.

Features

• Flexible call billing based on call duration
• Flexible call billing based on the phone number
• Flexible call leg capturing for improved call time calculation and billing
• Flexible rating with support for unlimited number of rate tables, groups and zones
  

e-Bill Payment solutions is to orgnaizations who would like to give their customers the unprecedented convenience of paying their bills online-24 hours a day, seven days a week. Delivering electronic bills through the Internet supported by e-Bill Payment solution can provide a truly paperless experience to the customer. e-Bill Payment also reduces the processing costs and saves money to the organization.

With eBill Payment, you can:

• Give customers the freedom to monitor account status, view recent transactions and invoices, and make payments over the Internet-all by simply using a web browser
• Empower customer self-service and lower costs of customer representative labor, leased line, and other call center overhead
• Move your billing online and decrease printing, distribution, and paper payment processing costs
  Back to top